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Cisco SPA Series IP Phones

September 30, 2014

This article provides step-by-step instructions for setting up your Cisco SPA 30x/5xx and Linksys SPA 9xx phones. This includes the following Cisco SPA model phones: 303, 501, 502, 504, 508, 509, 512, 514, & 525. As well as the following Linksys SPA model phones: 921, 922, 941, 942 & 962. If your extension is already setup and you are ready to provision your phone enter the phone’s IP in the field below. If you are not successful please see the Automated Provisioning Instructions for more information. Phone IP Address: Please Note: If you have a Cisco 7960 or 7940 model […]

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Polycom VVX Series Phones

August 26, 2014

This article provides information on how to set up and provisioning your Polycom VVX series phone. To setup your Polycom SoundPoint IP series phone visit the Polycom SoundPoint IP Phones Setup page. Setting up your preconfigured Vonage Business Solutions Phone Turn the phone body over to expose the ports on the back. Insert one end of the handset cord into the port marked “HANDSET” on the back of the phone body. Route the handset cord through the cable slot. Insert the other end of the handset cord into the port at the bottom of the handset. Align the phone stand […]

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Sidecars

August 14, 2014

This article provides information about various sidecar (attendant) consoles compatible with supported Vonage Business Solutions (formerly Vocalocity) hardware. Cisco To add speed dial keys to your attendant console, configure the appropriate lines in the Configuration Utility of your Cisco Phone. Once the lines are configured, they can be used as speed dial keys or as one-button transfer keys. You can set the Transfer Method (Blind or Attended) in the Configuration Utility, though it is a global setting. Log in to your phone’s Web interface. Acquire the IP address of your phone by pressing Menu and then the number ’9′ or […]

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Grandstream Phone Setup

August 6, 2014

This article provides step-by-step instructions for setting up The Grandstream GXP 1405. The following GXP models will also work following these steps: 1100/1105, 1160/1165, 1400, 1450, 2100, 2120, 2124, 2130, 2140, 2160 and 2200. If you have an older model GXP phone, you will need to configure this phone manually. Instructions can be found here. Contents Configure New Device Phone Setup Reference Guides and Information Troubleshooting Configure a New Device To associate your new phone with your extension, it is necessary to create a new device for the extension in the Vonage Business Solutions’ (formerly Vocalocity) portal. This article includes […]

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Zoiper 3 Softphone

May 27, 2014

To set up or provision your Zoiper 3 softphone with Vonage Business Solutions’ service, follow the steps below. If you are setting up Zoiper Classic please visit the Zoiper Classic Setup Page. Please Note: Zoiper is a third party application therefore any maintenance needed will be the sole responsibility of the supplier. Our Support Technicians can configure the tool which has been proven to work with our VoIP service. Vonage Business Solutions is not responsible for any software issues, updates, or conflicts with other software that will disrupt the softphones ability to work properly. The Zoiper softphone has an instant messaging, […]

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Yealink Phones Setup

September 16, 2013

Do you have a Yealink phone that you would like to set up (provision) for Vonage Business Solutions’ (formerly Vocalocity) service? Follow these easy steps to configure your phone to the correct extension as well as adjust the time on your Yealink phone.

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Zoiper Classic Softphone

August 26, 2013

To set up or provision your Zoiper Classic softphone with Vonage Business Solutions’ service, follow the steps below. Please Note: Zoiper is a third party application therefore any maintenance needed will be the sole responsibility of the supplier. Our Support Technicians can configure the tool which has been proven to work with our VoIP service. Vonage Business Solutions is not responsible for any software issues, updates, or conflicts with other software that will disrupt the softphones ability to work properly. The Zoiper Classic softphone has an instant messaging, fax, and video conferencing features built into the phone but these features are not […]

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Zoiper Softphone for iOS

August 26, 2013

Zoiper offers a smartphone app for use with the Apple iPhone, iPod touch, and iPad. Make or receive phone calls from your Apple using Vocalocity’s service. Requirements: Zoiper requires iOS 3.0 or later. The Zoiper app is optimized for iPhone 5. The instructions below are based on the Zoiper Version: 2.14 Phone Setup Acquire the following information by logging into my.vocalocity.com Extension Number Registrar SIP/Authorization ID SIP Password For more details on how to gather the information above please visit the Extension Device Configuration article. Search for and download the Zoiper App in the Apple App store. Once installed, open the app. Tap Settings. […]

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